milwan Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how milwan ("milwan", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the milwan platform at milwan.vip, including all associated games, sports betting services, live casino features, payment processing systems, and customer support channels (collectively, "the Services").

This Policy applies to all Pakistani players who have registered a milwan account, made a PKR deposit, placed a bet, or otherwise interacted with milwan in any capacity. It also applies to visitors to the milwan website who have not registered an account, to the extent that technical data is collected during browsing.

By using the milwan platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not consent to these practices, you should not access or continue using the milwan Services.

Data We Collect

2.1 Registration and Account Data

When you create a milwan account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, email address, residential address in Pakistan, and a username or account identifier. This information is required to establish your milwan account and is used to verify your identity and eligibility.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer ("KYC") obligations and to confirm that players meet the milwan minimum age requirement of 18 years, we may collect copies of government-issued identity documents such as your Pakistani National Identity Card (CNIC), passport, or other acceptable identification. We may also collect a selfie photograph or video for liveness verification purposes. KYC data is processed and stored securely and is not used for any purpose other than identity and age verification and fraud prevention.

2.3 Payment and Transaction Data

milwan collects records of all financial transactions associated with your account, including PKR deposit amounts, payment method identifiers (such as your JazzCash or Easypaisa mobile number, or the last four digits of a debit card), withdrawal requests, and associated timestamps. Full payment card numbers are not stored by milwan and are processed exclusively through secure, encrypted payment processor systems.

2.4 Gaming and Betting Activity Data

milwan maintains records of your gaming and betting activity on the platform, including game sessions, bet histories, wager amounts in PKR, game outcomes, bonus usage, and win/loss records. This data is used to deliver the Services, resolve disputes, fulfil our responsible gaming obligations, and comply with anti-money laundering ("AML") regulatory requirements.

2.5 Technical and Device Data

When you access the milwan platform, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, referring URL, session duration, pages visited, and interaction logs. This data is collected using cookies and similar tracking technologies and is used for platform security, fraud detection, performance optimisation, and aggregate analytics.

2.6 Communications Data

When you contact milwan customer support, we retain records of the communication, including email correspondence, chat transcripts, and support ticket content. This data is used to resolve your query, improve our support services, and maintain an audit trail for compliance purposes.

How We Use Your Data

milwan processes your personal data for the following purposes:

• Service Delivery: To create and maintain your milwan account, process PKR deposits and withdrawals via JazzCash, Easypaisa, and other accepted methods, and provide access to games, sports betting, and live casino services.
• Identity Verification: To confirm your age (18+) and identity in compliance with KYC requirements before processing withdrawals or awarding bonuses.
• Fraud and AML Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the milwan platform.
• Responsible Gaming: To monitor gaming patterns and identify indicators of problem gambling behaviour, enabling milwan to apply account protections and enforce self-exclusion or limit requests made by players.
• Legal Compliance: To meet applicable legal, regulatory, and financial reporting obligations, including the retention of transaction records and the provision of data to authorities where lawfully required.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the milwan platform, fix technical issues, and enhance the player experience for Pakistani users.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may opt out at any time.
• Customer Support: To respond to enquiries, resolve disputes, and maintain a record of communications with the milwan support team.

Data Sharing and Third Parties

milwan does not sell, rent, or trade your personal data to third-party advertisers or data brokers. We may share your personal data in the following limited circumstances:

4.1 Payment Processors

We share transaction data with third-party payment processors — including JazzCash, Easypaisa, card scheme operators, and banking partners such as HBL, UBL, Meezan Bank, and Bank Alfalah — to the extent necessary to process your PKR deposits and withdrawals. These processors are contractually obligated to protect your data and may not use it for any purpose other than payment processing.

4.2 Identity Verification Providers

milwan may use third-party KYC and identity verification service providers to assist with document validation and age verification. These providers process your data strictly in accordance with their own privacy policies and under data processing agreements with milwan.

4.3 Legal and Regulatory Disclosures

milwan may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid legal process, or to protect the rights, property, or safety of milwan, its players, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of milwan's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where practicable.

Cookies and Tracking Technologies

milwan uses cookies — small text files stored in your browser — and similar tracking technologies to operate and improve the platform. The categories of cookies milwan uses include:

• Strictly Necessary Cookies: Required for core platform functions such as milwan login session management, security tokens, and the cashier. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised data about how players navigate the milwan platform, which pages are visited most often, and where errors occur. This data is used solely to improve platform performance.
• Functional Cookies: Remember your preferences, such as language settings and cashier display options, to provide a more personalised experience on the milwan platform.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to milwan and using the Services. Disabling performance or functional cookies may reduce the quality of your experience but will not prevent platform access.

Data Retention

milwan retains your personal data for as long as your account remains active and for such additional periods as are required to comply with our legal, regulatory, and contractual obligations. Specific retention periods include:

• Account registration data: retained for the duration of the account and for a minimum of five (5) years following account closure.
• KYC verification documents: retained for a minimum of five (5) years following the completion of the verification process, as required by standard AML frameworks.
• Financial transaction records: retained for a minimum of five (5) years following each transaction.
• Betting and gaming activity logs: retained for a minimum of three (3) years following each activity event.
• Customer support communications: retained for a minimum of two (2) years following the closure of each support interaction.

Upon expiry of the applicable retention period, milwan will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.

Data Security

milwan implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your browser and the milwan platform.
• Encryption of sensitive data at rest, including KYC documents and payment credentials.
• Access controls and role-based permissions limiting internal access to personal data on a need-to-know basis.
• Automated intrusion detection and security monitoring systems.
• Regular security assessments and vulnerability testing of the milwan platform.
• Two-factor authentication (2FA) available for all milwan accounts to protect against unauthorised login.

While milwan takes reasonable precautions to protect your data, no internet-based system is entirely secure. milwan cannot guarantee the absolute security of data transmitted to or from the platform. Players are encouraged to use strong, unique passwords and to enable 2FA on their milwan account.

Your Rights and Data Requests

Registered milwan players have the following rights with respect to their personal data, subject to applicable legal and regulatory limitations:

• Right of Access: You may request a copy of the personal data milwan holds about you.
• Right of Rectification: You may request the correction of inaccurate or incomplete personal data in your milwan account.
• Right of Erasure: You may request the deletion of your personal data, subject to milwan's legal retention obligations. Data required for AML, KYC, or dispute resolution purposes may not be immediately erasable.
• Right to Restrict Processing: You may request that milwan limit its processing of your personal data in certain circumstances.
• Right to Data Portability: Where technically feasible, you may request a structured copy of your account data in a machine-readable format.
• Right to Object: You may object to milwan's processing of your personal data for direct marketing purposes at any time. Opt-out requests for marketing communications are processed promptly.

To exercise any of these rights, contact the milwan data team at: [email protected] (plain text — not a clickable link). milwan will respond to data requests within a reasonable timeframe, typically within 30 days of receipt.

Children and Minors

The milwan platform is strictly for adults aged 18 and above. milwan does not knowingly collect personal data from individuals under the age of 18. If milwan becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account will be closed immediately.

If you are a parent or guardian and believe that a minor in your care has registered a milwan account or provided personal data to milwan, please contact us immediately at [email protected] so that appropriate action can be taken.

Policy Updates and Contact Information

10.1 Updates to this Policy

milwan reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on the milwan platform with an updated effective date. Your continued use of the milwan Services following publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

10.2 Contact

For questions, concerns, or data requests relating to this Privacy Policy, please contact the milwan privacy team. Contact details: [email protected] (plain text — not a clickable link). Players in Pakistan may also refer to milwan's Terms & Conditions and Responsible Gaming Policy for further information about data practices in the context of gaming activity.